Managing customer orders efficiently is essential for smooth restaurant operations. With FirePAY Restaurant POS, creating and managing tickets is fast, intuitive, and designed for any service type — whether dine-in, bar, delivery, or takeout.
Follow this step-by-step guide to process tickets and close checks with ease.
Step 1: Select the Service Type
Start by choosing the service category that best fits the customer order:
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Quick Service – Ideal for counter or walk-up orders.
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Table Plan – Best for full-service dining with assigned tables.
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Delivery – Manage deliveries with driver assignment and order tracking.
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To Go – Perfect for takeout or call-ahead orders.
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Bar – Streamline bar tabs and drink orders with fast ticket creation.
This ensures that the ticket workflow and routing match your restaurant’s specific service environment.
Step 2: Select a Customer or Table
Next, select an existing customer profile or table number.
This step links the order to a specific guest or location, helping servers manage multiple orders simultaneously and ensuring accurate reporting at checkout.
Step 3: Add Menu and Bar Items
From the menu screen, tap to add food and beverage items to the ticket.
FirePAY’s intuitive layout allows quick access to popular items, categories, and modifiers—making it easy for servers and bartenders to customize each order quickly and accurately.
Step 4: Send the Order
Once all items are added:
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Tap Send Order
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Orders are instantly transmitted to the appropriate kitchen or bar printer/display, minimizing wait times and communication errors.
This automated workflow keeps your kitchen and bar staff perfectly in sync with front-of-house operations.
Step 5: Add Gratuity (Optional)
To include a tip or service charge:
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Select Gratuity
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Choose your preferred percentage (e.g., 18%)
This ensures transparent billing and consistent tip application across all checks.
Step 6: Close the Check
When the customer is ready to pay:
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Select Pay
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Choose from available payment methods (cash, card, split payments, etc.)
The FirePAY Restaurant POS system automatically finalizes the transaction and updates reports in real time.
✅ Why FirePAY Makes Ticket Management Easy
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All-in-One POS Solution: Handles dine-in, bar, takeout, and delivery with a unified interface.
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Faster Order Flow: Send orders directly to kitchen and bar displays.
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Accurate Billing: Built-in gratuity, tax, and discount options.
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Seamless Checkout: Support for split checks, tip management, and multiple payment types.
With FirePAY Restaurant POS, you can simplify every aspect of your restaurant’s ticket and payment workflow — from order entry to final payment.