Managing gratuities efficiently is an important part of smooth restaurant operations. With FirePAY Restaurant POS, servers and managers can easily add or adjust tips on credit card transactions after payment — ensuring accurate reporting and seamless customer service.
Follow the steps below to add a tip to a completed credit card order in FirePAY POS.
Step 1: Select “Recall Order”
From the FirePAY POS Home Screen, select
Recall Order
This opens the list of previously completed and open orders available for review or adjustment.
Step 2: Choose the Paid Order
Under the Completed Orders column, select the order that was paid using a credit or debit card.
This ensures that the correct transaction is accessed for tip entry.
Step 3: Select “Add Tip”
Once the order is open in the POS Ordering Screen, tap
Add Tip
This feature allows authorized users to enter or update the gratuity amount for the selected transaction.
Step 4: Enter Tip Amount
Enter the tip amount provided by the customer.
After entering the correct amount, the FirePAY Restaurant POS system automatically updates the order total and reflects the new tip in sales and employee reports.
Tip: Always confirm the customer’s intended gratuity before finalizing the transaction to maintain accurate records.
Benefits of Adding Tips in FirePAY Restaurant POS
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Seamless Tip Adjustments: Modify or add tips even after payment is processed.
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Accurate Reporting: Tip data syncs automatically with staff and shift reports.
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Secure Access: Only authorized employees can modify tip entries.
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Improved Service Flow: Fast, easy process ensures servers spend more time with guests.
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Integrated Payment Management: Works across all credit card processors supported by FirePAY POS.
With FirePAY Restaurant POS, managing credit card tips is quick, secure, and fully integrated into your daily workflow. This ensures staff accuracy, customer satisfaction, and streamlined end-of-day reporting.